After the page opens, click on “Online Services” link at the top.
Enter “Username” and “Password” given to you by WorldLink. Select on I’m not a robot option and click on Submit
Note: Password is sent to you through SMS (from our number 5465) during service installation
After logging-in, click on Online Services from left menu and click on View Usage Graph
Note: You can also check your Real Time Bandwidth utilization from myWorldLink mobile app under Connection Details.
When do the accounting of volume start and end?
The accounting starts once the data
transfer starts between your computer and any other computer via WorldLink's
System. This applies to both data transferred to your computer and data sent
by your computer. As soon as you disconnect, the accounting ends.
Note: Due to the overhead in reliably sending information
across the internet, the amount of data transferred may be larger than
usually anticipated or as reported/claimed by third party sources. Please
note that WorldLink assumes no responsibility for the accuracy of any file
size reported by any third party and accepts no responsibility for the
overhead in sending information across the internet.
What kind of ‘Traffic’ over the internet consumes
‘Traffic’ is the data transferred both to
and from your computer. Some of the applications/usage that generates
traffic and consumes your subscribed volume is listed below.
The Web (HTTP/HTTPS)
…viewing web pages,
social networking sites, downloading materials.
…using Skype, Windows
Live Messenger, Yahoo Messenger, eBuddy, Meebo etc
… using Applications like
uTorrent, BitTorrent, BitComet, Frostwire, Kazaa etc.
File Transfer (FTP)
or viewing files through FTP connection.
& OS Update
definitions and applications, running Windows Update.
streaming using YouTube, iTunes, Yahoo Music, Vimeo etc.
…playing online games or
I'm a Volume user of WorldLink. I want to know how much
volume I've used and change the bandwidth as well. Should I contact you for the
No, you do not need to contact us to
check/update volume. This service is available on our website. When
connected to the internet, visit our Online Services page at
http://www.worldlink.com.np/onlineservices.php/ and log-in with your
username/password. Click on "View & Update Volume Bandwidth" and proceed
What other elements should be taken care of?
The other elements such as Virus,
Spyware and associated risk factors cause the unauthorized use of your
connection, eat up your subscription as well as slow down the overall
performance by running in the background.
To learn more about what these Malwares can do and to avoid them from
getting into your computer system, please refer to the following online
• Security risks and countermeasures associated with Internet connectivity
I want to change the username of my Internet Account
subscribed some time back. Please explain the procedures for this service.
For this, if not urgent, we suggest our
users to change their usernames at the time of account renewal by
subscribing under a new username. Once registered, WorldLink charges Rs.1000
for a username change in between or prior to the account expiry.
I want to change the password given to me during account
subscription. How do I do that?
To change your password, please connect
first to WorldLink using the current password. After you're connected, open
your Internet Browser and log-on to our Homepage. After the page opens,
click on "Customer " on the main menu and then on "Change Password". Now,
follow the simple instructions given on the page to change your password
I could not connect through my account. I contacted
WorldLink Support and I was told that my account has expired. Why wasn't I
informed prior to my account's expiration?
We request our users to periodically
check their "Account Status" and "Internet Usage Report" from our homepage
to stay informed of their account status, validity or the remaining volume.
Additionally, our server also send reminders of the same to your registered
mobile numbers and WorldLink email address prior to the expiry. We request
users to check the mails sent from us and also update their mobile numbers
in our database.
I want a bigger mailbox for my WorldLink account. How can I
WorldLink offers the mailbox size
increment facility upon the receipt of prepaid charge of Rs.500 for 50 MB,
Rs.1000 for 250 MB, Rs. 1500 for 500 MB and Rs. 2500 for 1 GB for a year.
Please contact our Account Section for further details.
I am one of your Internet user. I came to know that you have
recently launched other packages which suits my purpose. How can I shift to
You need to contact Customer Accounts at
WorldLink to change your wireless plan.
What is WorldLink Fair Usage Policy?
We have designed this Fair Usage Policy
(FUP) effective from 1st April 2013, as part of our effort to provide the
reliable and high-quality service to our customers. We intend to protect
privacy and security of our customers and encourage responsible use of
network resources. This Policy supplements (but does not supersede) our
Terms & Conditions for Internet subscription and applies to all Internet
customers with unlimited data plans.
Why Fair Usage Policy?
We intend to provide the best possible Internet experience to all our
customers. For this, we rely on customers being fair in the way they use the
Internet. Generally, this is the case too. However, some small numbers of
heavy or excessive users on unlimited data plans take up all the bandwidth,
slowing down the network and connection that is shared for everyone
This "Fair Usage Policy" is here to give us an option that if your usage is
excessive over a period of time to the point it is impacting on other users
experience, then we reserve the right to ask you to reduce your broadband
For example, if customer uses file-sharing software to upload and download
large-sized a file, this activity uses a lot of network resources and
affects the speed of network and Internet of other users. To ensure that
majority of our customers do not suffer, we monitor the usage by looking at
a number of factors including the amount of excessive usage over a period of
time and the bandwidth used.
How will this policy affect me?
Under the policy, we normally define internal fair usage levels for
unlimited data transfer plans. The usage levels set are very much adequate
and as such, most customers will not be affected. Our system continuously
monitors the data usage of each user periodically.
If the system determines
your usage to be excessive and unfair it will throttle your Internet speed
until the subscriptions expires and send you the notification via E-mail or
SMS. If not heeded to our requests, such accounts shall be disabled
temporarily. If continued further, then, in addition to any remedy that it
may have at law, we shall terminate contract to use the services and charge
user any applicable cancellation fee and outstanding dues.
Note: WorldLink reserves the right to change this FUP in
or in whole as
and when required. The customer is solely responsible for any consequences
that result due to the violation of this FUP.