When do the accounting of volume start and end?
The accounting starts once the data transfer starts between your computer and any other computer via WorldLink's System. This applies to both data transferred to your computer and data sent by your computer. As soon as you disconnect, the accounting ends.
Note: Due to the overhead in reliably sending information across the internet, the amount of data transferred may be larger than usually anticipated or as reported/claimed by third party sources. Please note that WorldLink assumes no responsibility for the accuracy of any file size reported by any third party and accepts no responsibility for the overhead in sending information across the internet.
What kind of ‘Traffic’ over the internet consumes volume?
‘Traffic’ is the data transferred both to and from your computer. Some of the applications/usage that generates traffic and consumes your subscribed volume is listed below.
|The Web (HTTP/HTTPS)
||…viewing web pages, social networking sites, downloading materials.
||...sending/receiving e-mail messages.
||…using Skype, Windows Live Messenger, Yahoo Messenger, eBuddy, Meebo etc
||… using Applications like uTorrent, BitTorrent, BitComet, Frostwire, Kazaa etc.
|File Transfer (FTP)
||...downloading, uploading or viewing files through FTP connection.
|Antivirus, Applications & OS Update
||…updating Virus definitions and applications, running Windows Update.
||…viewing/listening online streaming using YouTube, iTunes, Yahoo Music, Vimeo etc.
||…playing online games or gambling.
I'm a Volume user of WorldLink. I want to know how much volume I've used and change the bandwidth as well. Should I contact you for the same?
No, you do not need to contact us to check/update volume. This service is available on our website. When connected to the internet, visit our Online Services page at http://www.worldlink.com.np/onlineservices.php/ and log-in with your username/password. Click on "View & Update Volume Bandwidth" and proceed further.
What other elements should be taken care of?
The other elements such as Virus, Spyware and associated risk factors cause the unauthorized use of your connection, eat up your subscription as well as slow down the overall performance by running in the background.
To learn more about what these Malwares can do and to avoid them from getting into your computer system, please refer to the following online Support pages:
• Computer Viruses, Worms, Trojan Horses - avoid, minimize or recover
• Security risks and countermeasures associated with Internet connectivity
I want to change the username of my Internet Account subscribed some time back. Please explain the procedures for this service.
For this, if not urgent, we suggest our users to change their usernames at the time of account renewal by subscribing under a new username. Once registered, WorldLink charges Rs.1000 for a username change in between or prior to the account expiry.
I want to change the password given to me during account subscription. How do I do that?
To change your password, please connect first to WorldLink using the current password. After you're connected, open your Internet Browser and log-on to our Homepage. After the page opens, click on "Customer " on the main menu and then on "Change Password". Now, follow the simple instructions given on the page to change your password online!
I could not connect through my account. I contacted WorldLink Support and I was told that my account has expired. Why wasn't I informed prior to my account's expiration?
We request our users to periodically check their "Account Status" and "Internet Usage Report" from our homepage to stay informed of their account status, validity or the remaining volume. Additionally, our server also send reminders of the same to your registered mobile numbers and WorldLink email address prior to the expiry. We request users to check the mails sent from us and also update their mobile numbers in our database.
I want a bigger mailbox for my WorldLink account. How can I get one?
WorldLink offers the mailbox size increment facility upon the receipt of prepaid charge of Rs.500 for 50 MB, Rs.1000 for 250 MB, Rs. 1500 for 500 MB and Rs. 2500 for 1 GB for a year. Please contact our Account Section for further details.
I am one of your Internet user. I came to know that you have recently launched other packages which suits my purpose. How can I shift to Them?
You need to contact Customer Accounts at WorldLink to change your wireless plan.
What is WorldLink Fair Usage Policy?
We have designed this Fair Usage Policy (FUP) effective from 1st April 2013, as part of our effort to provide the reliable and high-quality service to our customers. We intend to protect privacy and security of our customers and encourage responsible use of network resources. This Policy supplements (but does not supersede) our Terms & Conditions for Internet subscription and applies to all Internet customers with unlimited data plans.
Why Fair Usage Policy?
We intend to provide the best possible Internet experience to all our customers. For this, we rely on customers being fair in the way they use the Internet. Generally, this is the case too. However, some small numbers of heavy or excessive users on unlimited data plans take up all the bandwidth, slowing down the network and connection that is shared for everyone else.
This "Fair Usage Policy" is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users experience, then we reserve the right to ask you to reduce your broadband usage.
For example, if customer uses file-sharing software to upload and download large-sized a file, this activity uses a lot of network resources and affects the speed of network and Internet of other users. To ensure that majority of our customers do not suffer, we monitor the usage by looking at a number of factors including the amount of excessive usage over a period of time and the bandwidth used.
How will this policy affect me?
Under the policy, we normally define internal fair usage levels for unlimited data transfer plans. The usage levels set are very much adequate and as such, most customers will not be affected. Our system continuously monitors the data usage of each user periodically. If the system determines your usage to be excessive and unfair, one of the following actions will take place:
Notification via E-mail or SMS before you are about to hit the FUP level or a courtesy phone call from us for usage reduction and to make you aware about our FUP.
Throttling the speed of the link for the duration until the subscription expires.
If not heeded to our requests, such accounts shall be disabled temporarily.
If continued further, then, in addition to any remedy that it may have at law, we shall terminate contract to use the services and charge user any applicable cancellation fee and outstanding dues.
Note: WorldLink reserves the right to change this FUP in part or in whole as and when required. The customer is solely responsible for any consequences that result due to the violation of this FUP.