What are the support services I get from WorldLink regarding e-mail issues?
WorldLink will provide you support service on issues related to configuration and troubleshooting on only the e-mail software mentioned below:
1. Outlook Express
2. Microsoft Outlook
3. Eudora Pro
4. Mozilla Thunderbird
1. Mail (default Mail client)
We will not provide support services on e-mail software other than the ones mentioned above. You are requested to configure or check settings using the following information on your own:
Incoming Mail Server (POP3) : pop3.wlink.com.np
Outgoing Mail Server (SMTP) : smtp.wlink.com.np
Account name: Your WorldLink username (the part before "@" on your e-mail address, for e.g., username is support for address email@example.com)
Password: Your account password.
I cannot send e-mail using the SMTP server of my company through WorldLink’s connection. Have you blocked outbound port 25 connection?
Yes. As a policy, we have blocked all outgoing port 25 connections. Therefore, please use our SMTP server (smtp.wlink.com.np) to send your e-mails. As an alternate, you can use secure SMTP to deliver your e-mails to your company's SMTP server abroad.
I have an Internet
account with Wlink. How can
I use that to download mails
from my overseas account?
To download mails from
your overseas account using
Wlink’s connection, configure
any Email Client ( e.g.- Outlook
Express, Eudora, The Bat ) to
use the POP (incoming mail)
server of that overseas provider,
SMTP (outgoing mail) server
of Wlink (smtp.wlink.com.np)
and your user name/password
for the foreign host.
Can I access my Wlink
Email account using other ISPs
Yes, you can access
your Wlink Email account through
other ISPs connections. Make
sure the pop server address
is that of Wlink (pop3.wlink.com.np,
pop.wlink.com.np or mail.wlink.com.np).
Another way off accessing your Email account is through our Web mail. The address is http://webmail.wlink.com.np. Visit the web address and log in with your Wlink username and password.
While receiving Emails, I get an Error saying that Remote Server has terminated the connection. Why?
This Problem is generally
experienced in Microsoft Outlook
or Outlook Express. We have
however managed a mail server
for backward compatibility.
The users getting this kind
of errors can put mail.wlink.com.np
as their POP (Incoming) Mail
Why can’t I send Email with more than 50 recipient Addresses at a time?
is our attempt to fight against
Spamming. We do not allow
our users to send mails which
have more than 50 recipient
addresses in a single Mail.
I am not able to receive
mails and the sender gets
a mailer-daemon error messages
stating "The user's disk
quota exceeded". What
could be the causes for this?
It is requested to the users that they periodically download all their mails from the server to their Computer. If the User's Mails occupy more than the predefined quota value (disk space used), then the server will no longer accept the incoming mails due to lack of space in your mailbox. The default quota is 5MB.
I get Mailer-daemon
and failure-notice from different
Emails stating that "the
mail sent by you contains
a Virus"; But I did not
send them. How?
This indicates that
your computer is probably
infected with virus. Install
a newer version of Antivirus,
update it and scan your computer
for any virus infection.
How effective is the Incoming & Outgoing email scanning through Antivirus software?
Yes, the email scanning works effectively if the virus definition installed is updated on a regular basis. It scans every one of your incoming and outgoing emails so that you don’t send or receive virus-infected emails.
I want to be assured
that I do not download any
virus infected files or attachments
with my emails. What should
The best way of blocking virus infected files or attachments are by installing an antivirus, e.g. - Norton Antivirus 2002 or higher. With regular updates, virus infected mails or attachments are prevented from being downloaded. However, if you have already downloaded a file and doubt if that is a virus, look for the valid extension, e.g. .txt, .jpg, .html, .PDF etc.
How can I be sure that my email has been sent?
Please check the Sent folder, if you see the copy of your message which you were intending to send in this folder, then you can be sure that it has been sent out. Once the messages are delivered from your PC, the number of messages in the Sent Items folder should increase.