Why are your lines so busy?

Not usually. WorldLink continuously monitors its dialup usage to ensure users don't get busy signals from us. Note that there are two common types of busy signals. A "slow busy" signal indicates that the number you are dialing is busy. Whereas a "fast busy" signal indicates that there is no capacity on the NTC's local phone network to complete your call.

The dialer program on most computers can't tell the difference between a fast or slow busy signal. The best way to check to see if the number actually is busy is to pick up the handset and dial it. If the problem persists, please contact Customer Support.

 When I dial 5545955 or 15101, I can hear the ring going through but there is no response. Why?

The numbers 5545955 and 15101 are “hunting numbers” and have several underlying phone lines. Chances are that, when you dialed, it is trying to connect to one of these lines which are not functioning. An immediate redial could help you connect to a functioning line.

 Why do I never get connected at the actual speed of my modem?

The biggest factor in determining connection speed is telephone lines. Age of the telephone lines in your area, "line noise", and weather conditions can all affect your line quality. Noise you may or may not hear on your phone line will reduce your connection speed abilities. Also, there may be telephone network limitations that prevent you from connecting at the full 56k, such as the age of the telephone exchange you are on, the distance you are from the exchange, and the nature of the equipment in the exchange.

Office PBX systems also restrict high speed connections. If you have to dial 9 or 0 to get an outside line, your office uses a digital PBX telephone system, which means you also won't be able to achieve 56k speeds.

To make sure you connect at the maximum speed, you can verify that you have the latest update on your software programs and modem drivers (check your hardware and software vendors' web sites).We suggest external hardware modems for the best dial-up connection.

 Why do I get the following error message?

Dial-up Networking could not negotiate a compatible set of Network Protocols you specified in the Network section of Control Panel. Check your server type settings.

This is because the TCP/IP protocol installed in your computer is either damaged or is corrupt. You can install a fresh copy of TCP/IP from your Windows Backup or the Setup Disk. Contact Customer Support for further help

 How do I know when I am connected?

After you are connected, you will see two blinking icons of computers at the bottom right hand corner of your desktop (application tray). Double clicking on this will display detailed information on the connection.

 How do I disconnect?

Double click on the two blinking icons of computers at the bottom right hand corner of your desktop and click on Disconnect.