When do the prepaid hours actually
start and finish?
From the moment your
modem dials out and connects
to our server and the server
authenticates your username
and password, the accounting
starts. So, even if you connect
a hundred times, but do not
provide the correct password,
your time will not be used up.
As soon as your modem connection
terminates (you hang up), the
accounting ends.
NOTE:
Hour Basis Accounts should be
used up within a year or the
remaining hours will expire.
One year time period starts
from the time when the account
is activated not from the time
you pay.
How can I find out how many
hours I have used the Internet?
Please visit http://www.wlinktech.com.np,
click on 'Customers' and the
click on ‘Check Account
Status’. You can view
the log of your internet usage
from ‘Check Internet
Usage’.
What if I cross a time slot
during one login session?
After you have crossed
your time slot, our server
automatically disconnects
you.
To renew your account, please
call Account Section.
I want to change the username
of my Internet Account subscribed
some time back. Please explain
the procedures for this service.
For this, if not urgent, we
suggest our users to change
their usernames at the time
of account renewal by subscribing
under a new username. Once
registered, WorldLink charges
Rs.1000 for a username change
in between or prior to the
account expiry.
I want to change the password
given to me during account
subscription. How do I do
that?
To change your password, please
connect first to WorldLink
using the current password.
After you're connected, open
your Internet Browser and
log-on to our Homepage. After
the page opens, click on "Customer
" on the main menu and
then on "Change Password".
Now, follow the simple instructions
given on the page to change
your password online!
I could not connect through
my account. I contacted Worldlink
Support and I was told that
my account has expired. Why
wasn't I informed prior to
my account's expiration?
We request our users to periodically
check their "Account
Status" and "Internet
Usage Report" from our
homepage to stay informed
of their account status, validity
or the remaining minutes/hours.
Additionally, our server also
send reminders of the same
to your WorldLink email address
prior to the expiry. We request
users to check the mails sent
from us to prevent such incidents
from happening.
I want a bigger mailbox for
my Worldlink account. How can
I get one?
WorldLink offers the mailbox
size increment facility upon
the receipt of prepaid charge
of Rs.500 for 50 MB, Rs.1000 for 250 MB, Rs. 1500 for 500 MB and Rs. 2500 for 1 GB for a year.
Please contact our Account
Section for further details.
I am one of your Wi-ZOOOM
user. I came to know that
you have recently launched
EcoNet Wireless which suits
my purpose. How can I shift
to EcoNet?
You need to contact Wireless
Support at WorldLink to change
your wireless plan. Please
note that you need to pay
Rs.2000 in advance as a reconfiguration
charge to shift to other Internet
Package.
I'm a Wi-ZOOOM Volume user
of Worldlink. I want to know how
much volume I've used and
change the bandwidth as well.
Should I contact you for the
same?
No, you do not need to contact
us to check/update volume.
This service is available
on our website. When connected
to the internet, visit our
Online Services page at http://www.worldlink.com.np/occ/ and log-in with your username/password. Click on "View & Update Volume Bandwidth" and proceed further.
For any further account related
query, write to us at account@wlink.com.np
or call us at 5523050,
extension 3.
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