Contacting WorldLink TechSupport
is very easy. Please dial 5523050 and press either 1 or 2 for instructions in Nepali and English respectively. Now, press 1 when prompted next to get
to TechSupport. You can immediately press
1 after the voice prompt without having
to wait for it to finish.
Your call will then be directed to one of
our TechSupport staff, if free at the moment
of your call. If not,then you will be kept
on hold for a while and then redirected.
You may also opt to leave a voice message
for us to call you back,should you not wish
to stay on hold. To leave a voice message,
just press 1 again.
24hours Phone Support
As the leading Internet Service Provider in Nepal, WorldLink constantly aims to
deliver customer-focused, quality and innovative
end-to-end services and support to improve your
Keeping up with this trend, we are proud to announce
the availability of a 24 hours Phone Support Service.
Our Support Staff is available 24 hours a day,
7 days a week and are ready to give you a hand
with getting started on the Internet/Email at
your home/business, or help you troubleshoot the
problems that hinder your seamless Internet surfing
For all our valued subscribers, this extension of our technical support to 24hours is just one of our ways in saying WE CARE.
Leaving a Voice message
The Voice message service is available incase you are unable to immediately contact TechSupport at the time of your call.
After dialling 5523050 and pressing 1, if all the lines at TechSupport are busy and you are kept on hold, please press 1again, to access the voice message service. After you hear the beep, please clearly leave a short description of the problem you are facing, your full name, your telephone number and hang-up after you are done.
Our TechSupport staff will call you back with a resolution to your problem in a timely manner. However, since the number of calls and voice messages are often very high, it might take us a short while to get back to you despite our best efforts.
Please e-mail us at firstname.lastname@example.org
with any of your support-related problems, comments,
suggestions and any sort of feedback. Your e-mails
will be responded to by our TechSupport staff
at the earliest possible.