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What
do I need to use
the service? |
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In
what denominations
are the cards available? |
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How
do I get started? |
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Does
the service work
over dial-up Internet? |
|
Can
I use the service
with a SIP device
or phone? |
|
What
is the billing pulse? |
|
Are
there any additional
charges? |
|
What
is the validity
of the card? |
|
Can
the card be recharged? |
|
How
can I view the balance
on my card? |
|
What
is the voice quality
of calls? |
|
Is
on-line addition
of fund possible
in Net2phone calling
account? |
|
Does
WorldLink provide
personalized customer
care service to
Net2phone customers
place? |
|
Is
it possible to make
calls in Nepal from
abroad through Net2phone
calling card? |
|
Is
it possible to make
local calls/STD
calls inside Nepal
through Net2phone
calling card? |
|
Can
both the callers
speak and be heard
at the same time? |
|
Will
Net2phone service
work on CDMA Internet
connection? |
|
Will
the account balance
deplete if calls
are not received? |
|
What
are the country
codes of different
destinations? |
|
Can
the PIN number mentioned
in Net2phone card
be changed? |
|
Can
Net2phone card be
used to send Faxes? |
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|
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What
do I need to use
the service? |
| To
use the service,
you need a computer
equipped with a
sound card and a
speaker/headphone
and loaded with
Windows 98, 2000,
XP or Vista. |
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|
|
In what
denominations are
the cards available? |
| The
card is available
in Rs.250 and Rs.500
denominations. VAT
is applicable at
the time of purchase. |
| |
|
|
How do
I get started? |
| Buy
WorldLink’s
Net2phone card and
follow the instructions
on the back side
of the card to get
it started. |
| |
|
|
Does the
service work over
dial-up Internet? |
| Yes,
the service works
over dial-up Internet.
However, the voice
quality will not
be as good as with
broadband Internet
connection (wireless
or cable). |
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|
|
Can I
use the service
with a SIP device
or phone? |
Yes,
you can.
WorldLink supplies
Linksys PAP2,
a SIP phone adapter.
The device enables
you to make calls
using a regular
telephone set,
eliminating the
need for a computer.
Please click
the link below
for the complete
list of supporting
devices:
https://partner.net2phone.com/partnersupport/products/byod/ |
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What is
the billing pulse? |
Calls
will be billed for
a minimum of 30
seconds. The billing
pulse (increment)
thereafter is 6
seconds. For example:
Call
Duration |
Time
Billed |
Up
to 30 seconds |
0.5
minute |
31-36
seconds |
0.6
minute |
61-66
seconds |
1.1
minute |
73-78
seconds |
1.3
minute |
|
| |
|
Click
here
for the list of
destinations along
with respective
calling rates. |
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|
|
Are there
any additional charges? |
| No,
there are no additional
charges whatsoever.
No call connection
charges, no surcharges,
no hidden costs! |
| |
|
|
What is
the validity of
the card? |
| The
Rs.250 card is valid
for 30 days after
first use. Similarly,
the Rs. 500 card
is valid for 90
days after first
use. |
| |
|
|
Can the
card be recharged? |
| No,
the balance on the
card cannot be recharged.
Once the card expires
or the balance is
depleted (whichever
occurs first), the
card may not be
used any further
and should be discarded. |
| |
|
|
How can
I view the balance
on my card? |
| You
can log into our
self-service portal
at http://www.worldlink.com.np/net2phone
using the account
number and PIN on
your card. Once
logged in, you can
view card activity
and balance. |
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|
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What is
the voice quality
of calls? |
| Voice
quality depends
upon the quality
of the Internet
connection and the
processing power
of your computer.
While placing a
call, make sure
you are not running
any other applications
that consume Internet
bandwidth. If you
are using WorldLink’s
Internet service,
the quality should
be comparable to
ISD calls. |
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|
|
Is on-line
addition of fund
possible in Net2phone
calling account? |
No,
on-line addition
of fund is not
possible in Net2phone
calling account.
Once the balance
mentioned in the
Net2phone card
gets depleted,
another card must
be purchased and
used. |
|
|
|
Does WorldLink
provide personalized
customer care service
to Net2phone customers
place? |
Yes,
WorldLink provides
personalized customer
care service to
Net2phone customers.
But, per visit
charge of Rs.250
will be made for
such types of
field visits. |
|
|
|
Is it
possible to make
calls in Nepal from
abroad through Net2phone
calling card? |
No,
calls can't be
made to Nepal
through Net2phone
calling card.
Net2phone card
enables its users
to make calls
anywhere outside
Nepal, but not
to Nepal from
outside destinations. |
|
|
|
Is it
possible to make
local calls/STD
calls inside Nepal
through Net2phone
calling card? |
No,
it is not possible
to make local
calls/STD calls
inside Nepal through
Net2phone calling
card. |
|
|
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Can both
the callers speak
and be heard at
the same time? |
Yes,
both the callers
can speak and
be heard at the
same time. Net2phone
is a Full Duplex
System. Full Duplex
System means a
connection that
allows communication
in two directions
simultaneously
at once. |
|
|
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Will Net2phone
service work on
CDMA Internet connection? |
No,
Net2phone service
will not work
on CDMA Internet
connection. The
types of Internet
connections on
which Net2phone
service will work
are Dial Up Internet
and Broadband
Internet connections
(Cable Internet
and Wireless Internet). |
|
|
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Will the
account balance
deplete if calls
are not received? |
| No,
the account balance
will not deplete
if calls are not
received. No matter
how long the calls
go ringing, charges
will not be made
if calls are not
received. |
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|
 |
What are
the country codes
of different destinations? |
| List
of country codes
of required destinations
is available in
the country code
box of Net2phone
Dialer. |
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|
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Can the
PIN number mentioned
in Net2phone card
be changed? |
No,
the PIN number mentioned
in Net2phone card
can't be changed.
The same
PIN number must
be used through
out the life of
the card to make
calls. |
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|
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Can Net2phone
card be used to
send Faxes? |
No,
Net2phone card
can't be used
to send Faxes.
It can only be
used to make
Internet phone
calls. |
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