Read Archive Issues Vol.1 No.1 August 2004 Vol.1 No.2 September 2004 Vol.1 No.3 October 2004 Vol.1 No.4 November 2004 Vol.2 No.1 December 2004 Vol.2 No.2 January 2005 Vol.2 No.3 February 2005 Vol.2 No.4 March 2005 Vol.3 No.1 April 2005 Vol.3 No.2 May 2005 Vol.3 No.3 June 2005 Vol.3 No.4 July 2005 Vol.4 No.1 August 2005 Vol.4 No.2 September 2005 Vol.4 No.3 October 2005 Vol.4 No.4 November 2005 Vol.5 No.1 December 2005 Vol.5 No.2 January 2006 Vol.5 No.3 February 2006 Vol.5 No.4 March 2006 Vol.6 No.1 April 2006 Vol.6 No.2 May 2006 Vol.6 No.3 June 2006 Vol.6 No.4 July 2006 Vol.7 No.1 August 2006 Vol.7 No.2 September 2006 Vol.7 No.3 October 2006 Vol.7 No.4 November 2006 Vol.8 No.1 December 2006 Vol.8 No.2 January 2007 Vol.8 No.3 February 2007 Vol.8 No.4 March 2007 Vol.9 No.1 April 2007 Vol.9 No.2 May 2007 Vol.9 No.3 June 2007 Vol.9 No.4 July 2007 Vol.10 No.1 August 2007 Vol.10 No.2 September 2007 Vol.10 No.3 October 2007 Vol.10 No.4 November 2007

We are proud to introduce Wi-ZOOOM Lite, a new series of Wireless Internet Service targeted especially for those users who are located away from the main city area with no proper telephone line or other options for connectivity available.

This service is currently available in the 5 packages. Which one is right for you?

  Maintained By

• Technical issues
• Non-technical issues
• FAQs
• Contact us
  >>For Tech Support
  >>For other issues

Following is the list of most common problems and their solutions that you may experience at some time during your WorldLink membership. We suggest you to check below first to find a solution. If you have a problem that is not covered in the list below, please use our online Techsupport Form or contact our Support Section to let us know of that.

Illegitimate Failure Notices: Everday, I receive many Failure Notices about e-mails that I have never sent. This is really hampering my work. Please help.

Cable/Wi-ZOOOM Connection: I'm frequently getting "Error 691: Invalid Username or Password" while trying to connect. Please help me!

Cable connection: While connecting my Cable Internet, I get “Cable Unplugged” error. What should I do?

Cable connection: I have a Cable Internet connection with WorldLink. I often get "Error 678: The remote computer is not responding" message while connecting to the service. Please let me know why this error occurs and how to resolve it.

Network Card changed: I just changed the Network Card of my computer. Immediately after that, I cannot connect my Wi-ZOOOM connection and I continuously get "Username/Password invalid" message. Please help.

E-mail Sending: I am trying to send some e-mails through my WorldLink Connection but after sending some of them, I get an error saying: ""You have exceeded the number of rcpt counts". Please help.

Wi-ZOOOM/Cable Volume: How do I economically use my Wi-ZOOOM/Cable Volume account?

Connection Problem: When I dial, the connection ends up every time with error messages like "The remote computer is not responding" or "The connection attempt failed ..................." etc. Please help me.

Error 720: When I dial, it reaches upto Username/Password verification stage and after it says "Registering your computer in the network", it disconnects with Error 720 and message.

Modem Commands: I want to personalize my modem's settings. Please provide me a list of general modem commands.

Email download time: When I try to get my mail, it takes a long time before it starts downloading it, why is that?

Email attachments: What are they for and how do I use them effectively?

Pictures missing: I just installed Windows XP Service Pack 2 and now I don't see any pictures in your newsletter—only a red X. Is there a way to fix this?

Error while sending mail: When I try to send mail from my Email Software, I get an error message that includes '550 202.79.xx.xx: open proxy -- 1100078572' and the mail doesn't pass. Why?

Using Windows Update: How do I use the Windows Update to keep my computer secure and patched?

No dial tone: Why do I get this error message? “There is no dial tone. Make sure your modem is connected to the phone line properly”.

Modem query: Why do I never get connected at the actual speed of my modem? I have a 56K modem.

Dial-up error: Computer is not receiving any response from the modem; check your modem and try again?

Disconnections: I can successfully connect, but the connection drops or I get disconnected after few minutes. Why?

Browsing problem: I get connected to your server but cannot view the web pages.

Email query: I have an Internet account with Wlink. How can I use that to download mails from my overseas account?

Email problem: I am not able to receive mails and the sender gets a mailer-daemon error messages stating "The user's disk quota exceeded". What could be the causes for this?

Wi-ZOOOM: I have a Windows XP computer. When I try connecting my Wi-ZOOOM, I get an error message that says "There was a hardware failure in the modem or other connecting device". Why?

EcoNet: While trying to connect my EcoNet, I get an error saying "The computer you dialed in to is not answering. Try again later". Why?

Wi-ZOOOM/EcoNet: At times, my Wi-ZOOOM/EcoNet connection gets very slow. I can hardly browse and send/receive mails. Please suggest.

Phone number changed: I have an Internet Account with you under Standard Unlimited plan with 2 fixed telephone lines. Now, one of my phone number has changed. Will that be automatically updated?

Changing username: I want to change the username of my Internet Account subscribed some time back. Please explain the procedures for this service.

Password: I want to change the password given to me during account subscription. How do I do that?

Wi-ZOOOM Volume: I'm a Wi-ZOOOM Volume user of Wlink. I want to know how much volume I've used and change the bandwidth as well. Should I contact you for the same?

Expired account: I could not connect through my account. I contacted Wlink Support and I was told that my account has expired. Why wasn't I informed prior to my account's expiry?

Checking mail from abroad: How do I check my mails while I'm abroad?

Bigger Mailbox: I want a bigger mailbox for my Wlink account. How can I get one?

Shifting Wireless Plan: I am one of your Wi-ZOOOM user. I want to switch to another package on offer. How do I do that?

Here are useful instructions and tips, in a "frequently asked questions (FAQ)" format to help you get the most out of your online experience. If you have a question that is not covered in the FAQ, please use our online Tech Support Form to write to us or contact our Support Section.
 

Click to visit the FAQ page

Before you contact WorldLink Tech-Support

To help us serve you better, we have compiled a list of things to check and consider before you contact us for technical support. We request you to take some time to read this page

Tech Support Form

You can use our convenient Tech Support Form to tell us about your problem. Just fill out the form, send it to us and we will respond to you via email with an answer to your question or a solution to your problem in a timely manner.

Customer Service Department
Phone No.: 5523050
Support Hours : 24X7
Email : support@wlink.com.np

If there are any specific issues that you are having difficulties with, by all means, please contact us. The contact details are listed below:

WorldLink Communications Pvt. Ltd.
Jawalakhel Lalitpur
P.O.Box 8207
Kathmandu, Nepal

Email:

Information :
Customer Support :
Customer Accounts :
Sales & Marketing :
Web Publishing :
Collection :

info@wlink.com.np
support@wlink.com.np
account@wlink.com.np
sales@wlink.com.np
web@wlink.com.np
collection@wlink.com.np

© 2006 WorldLink Communications Pvt. Ltd