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We do value your opinions and welcome comments on how we can
continue to develop |
and improve our services. Please drop
us a line! The results of your input, and especially your comments,
will help us with our planning for future actions we take on your
behalf. Please use our online Feedback
Form or write to us at feedback@wlink.com.np
We will even publish your comments verbatim if we find it reasonable
and will make a difference.
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Online
Services |
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Please
visit our new "Online
Services" page and get started with checking
e-mail, checking account status, viewing Internet usage information,
changing password and Viewing/Updating Wi-ZOOOM Volume.
No need to enter username /password multiple times - just enter
once and use all the services. Don't forget to logout though!
Click here! |
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What's
New |
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We are proud to introduce Wi-ZOOOM Lite, a new series of Wireless Internet Service targeted especially for those users who are located away from the main city area with no proper telephone line or other options for connectivity available.
This service is currently available in the 5 packages. Which one is right for you? |
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Maintained By |
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Support
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Technical
Issues |
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Following is the list of most common problems and their
solutions that you may experience at some time during your
WorldLink membership. We suggest you to check below first
to find a solution. If you have a problem that is not covered
in the list below, please use our online
Techsupport
Form or contact our Support Section to let us know of
that. |
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Illegitimate
Failure Notices: Everday,
I receive many Failure Notices about e-mails that I have never
sent. This is really hampering my work. Please help. |
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Cable/Wi-ZOOOM
Connection: I'm
frequently getting "Error 691: Invalid Username or Password"
while trying to connect. Please help me! |
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Cable
connection: While
connecting my Cable Internet, I get “Cable Unplugged” error.
What should I do? |
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Cable
connection: I
have a Cable Internet connection with WorldLink. I often get
"Error 678: The remote computer is not responding"
message while connecting to the service. Please let me know
why this error occurs and how to resolve it. |
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Network
Card changed: I
just changed the Network Card of my computer. Immediately after
that, I cannot connect my Wi-ZOOOM connection and I continuously
get "Username/Password invalid" message. Please help. |
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Sending: I
am trying to send some e-mails through my WorldLink Connection
but after sending some of them, I get an error saying: ""You
have exceeded the number of rcpt counts". Please help. |
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Wi-ZOOOM/Cable
Volume: How
do I economically use my Wi-ZOOOM/Cable Volume account? |
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| Connection
Problem: When
I dial, the connection ends up every time with error messages
like "The remote computer is not responding" or
"The connection attempt failed ..................."
etc. Please help me. |
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720: When
I dial, it reaches upto Username/Password verification stage
and after it says "Registering your computer in the network",
it disconnects with Error 720 and message. |
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| Modem
Commands: I
want to personalize my modem's settings. Please provide me
a list of general modem commands. |
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| Sending
mail: Why
cannot I send mails using SMTP Server of some foreign host? |
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Email
download time: When
I try to get my mail, it takes a long time before it starts
downloading it, why is that? |
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Email attachments: What
are they for and how do I use them effectively? |
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Pictures missing: I
just installed Windows XP Service Pack 2 and now I don't see
any pictures in your newsletter—only a red X. Is there a way
to fix this? |
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Error
while sending mail: When
I try to send mail from my Email Software, I get an error
message that includes '550 202.79.xx.xx: open proxy
-- 1100078572' and the mail doesn't pass. Why? |
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Using
Windows Update: How
do I use the Windows Update to keep my computer secure and
patched? |
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No dial
tone: Why
do I get this error message? “There is no dial tone. Make
sure your modem is connected to the phone line properly”. |
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Modem
query: Why
do I never get connected at the actual speed of my modem?
I have a 56K modem. |
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Dial-up
error: Computer
is not receiving any response from the modem; check your modem
and try again? |
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Disconnections: I
can successfully connect, but the connection drops or I get
disconnected after few minutes. Why? |
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Browsing problem: I
get connected to your server but cannot view the web pages.
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Email
query: I
have an Internet account with Wlink. How can I use that to
download mails from my overseas account? |
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Email
problem: I
am not able to receive mails and the sender gets a mailer-daemon
error messages stating "The user's disk quota exceeded".
What could be the causes for this? |
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Wi-ZOOOM: I
have a Windows XP computer. When I try connecting my Wi-ZOOOM,
I get an error message that says "There was a hardware
failure in the modem or other connecting device". Why? |
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EcoNet:
While
trying to connect my EcoNet, I get an error saying "The
computer you dialed in to is not answering. Try again later".
Why? |
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Wi-ZOOOM/EcoNet: At
times, my Wi-ZOOOM/EcoNet connection gets very slow. I can
hardly browse and send/receive mails. Please suggest. |
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Contact us : Tech
Support |
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Before
you contact WorldLink Tech-Support |
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To help us serve you better, we have compiled a list of things to
check and consider before you contact us for technical support.
We request you to take some time to read this
page |
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Tech
Support Form |
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You can use our convenient Tech
Support Form to tell us about your problem. Just fill
out the form, send it to us and we will respond to you via
email with an answer to your question or a solution to your
problem in a timely manner. |
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If
there are any specific issues that you are having difficulties with,
by all means, please contact us. The contact details are listed
below:
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WorldLink Communications Pvt. Ltd.
Jawalakhel
Lalitpur
P.O.Box 8207
Kathmandu, Nepal |
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2006 WorldLink Communications Pvt. Ltd |
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