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We do value your opinions and welcome comments on how we
can continue to develop |
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and improve our services. Please drop
us a line! The results of your input, and especially your comments,
will help us with our planning for future actions we take on your
behalf. Please use our online Feedback
Form or write to us at feedback@wlink.com.np
We will even publish your comments verbatim if we find it reasonable
and will make a difference. |
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Online
Services |
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Please
visit our new "Online
Services" page and get started with checking
e-mail, checking account status, viewing Internet usage information,
changing password and Viewing/Updating Wi-ZOOOM Volume.
No need to enter username /password multiple times - just enter
once and use all the services. Don't forget to logout though!
Click here! |
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What's
New |
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We are proud to introduce Wi-ZOOOM Lite, a new series of Wireless Internet Service targeted especially for those users who are located away from the main city area with no proper telephone line or other options for connectivity available.
This service is currently available in the 5 packages. Which one is right for you? |
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Maintained By |
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Last
month's issues (Support)
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| Illegitimate
Failure Notices: Everday,
I receive many Failure Notices about e-mails I have never
sent. This is really hampering my work. Please help. |
| You
could possibly term these kinds of e-mails you receive as
another of the junk or virus generated e-mails. Even though
you haven't sent the (original) mail or whatsoever, illegitimate
failure notices often find their ways to the user's mailbox.
What
often happens is that there is someone who has either received
an email from you or has your email address in their address
book. They open up some attachment at some point that has
a computer virus and the virus then starts churning out infected
emails to all the addresses it can find on that computer.
But in order for the virus
to "hide" it's true location, the virus will not
actually use the computer's actual email address. The virus
may randomly grab other email addresses on the computer and
use those email addresses in the "From" section
of the email it sends out. In other words, it "spoofs"
someone else's email address.
But
the problem is that if that infected email is sent to an email
address that is no longer used or the address is wrong, the
email server at that location will send a "Failed Delivery"
notice back to the sender. Since the infected email is "spoofing"
your email address as the sender, that "Failed Delivery"
notice is then sent back to you
even though you never sent the email in the first place. This
is a side effect from these virus outbreaks.
So
you end up receiving some kind of email delivery failure message
resulting from an email that you never sent. Please be careful
that the warning message you are receiving may still have
the virus attached to it. That is why you should never open
the attachment with one of these messages unless you are 100%
sure it is a legitimate
notice sent to you about an email you actually tried to send.
Spammers
also store functional/active e-mail addresses. They use some
special kind of programs which are programmed to look for
email addresses. Since all e-mail addresses have the same
pattern e.g - yourname@yourisp.com.np, the search for e-mail
addresses is relatively easy. Once found, an e-mail address
is added to a bulk-mail list. Spammers use such stored e-mail
addresses in the FROM part of e-mails they send out to hide
their own identity. Now, like in the case of virus generated
e-mails above, if the address to which the e-mail is sent
is inactive, it returns back to you. |
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| Cable/Wi-ZOOOM
Connection: I'm
frequently getting "Error 691: Invalid Username or Password"
while trying to connect. Please help me! |
- Most
probably, you have entered either incorrect password or
username in the connection dialog box. Username/Password
is issued all in the lower case and without any space between
the characters. While password can be later changed by users,
username always stays the same
- Also,
lLook for the possibility that there might be space before/after
or in/between words and characters and the case (capital/lower)
might be incorrect.
-
Did you recently change your Network Card? If yes, did you
inform Customer Service about this and had the MAC address
of your new hardware recorded?
Are you dialing from a new computer or the one other than
your regular computer?
Please note that your Cable Connection works only if the
request originates from the MAC Address that is pre-recorded
in our database. Changing computer or hardware causes to
send connection request with MAC address that our server
does not recognize, thus resulting connection failure. Immediately
contact Customer Service for assistance.
-
Is your back-up Dial-up account currently connected? Please
note that only one account, either Cable or back-up Dial-up
can connect at the same time.
If none of the above is the case with you, then most probably
there is some Accounting issue that is restricting your access.
Please contact Customer Service to verify this.
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| Cable
connection: While
connecting my Cable Internet, I get “Cable Unplugged” error.
What should I do? |
| Please try the following solution to correct this problem:
- Do
you see the light on your Network Card blinking (see pic.
below)? If not, the cable is not firmly connected to the
Network Card. Often, the cable’s lock (RJ-45 lock) is broken
resulting loose connection.
- Please
verify if the Cable is intact all over its length in your
premises. Sometimes the Cable is found broken or cut due
to various reasons resulting this error
- If
the problem continues, please contact Customer Service.
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| Cable
connection: I
have a Cable Internet connection with WorldLink. I often get
"Error 678: The remote computer is not responding"
message while connecting to the service. Please let me know
why this error occurs and how to resolve it. |
This
is a generic error message that Windows displays whenever
the connection procedure can not get to or past the authentication
step. Windows displays this error when it cannot determine
the exact cause of the failure. Therefore, to resolve this
issue you need to eliminate all possible causes one-by one
until the connection succeeds.
- Please confirm that all
cables required for the connection are properly connected.
Often, connection between your Network Card and Network
cable is found to be loose or broken, thus resulting this
error
- If you're usig Windows XP/2000,
then from Control Panel-->Network Connections, verify
that "Local Area Connection" is not disabled.
When disabled, the connection icon is greyed out and the
status reads "Disabled". Right click on it and
select "Enable"
- Verify that the Ethernet
Adapter is not disabled. Follow the steps below:
- Windows XP/2000: Go to Control Panel-->System-->Hardware-->Device
Manager. Scroll down to "Network Adapters"
and expand it. From among the adapters displayed, verify
if the one connected to Cable Net has a cross sign next
to it. If yes, the adapter is disabled. "Right
click" on it and select "Enable"
- Windows 98/ME: Go to Control Panel-->System-->Device Manager.
Scroll down to "Network Adapters" and expand
it. From among the adapters displayed, verify if the
one connected to Cable Net has a cross sign next to
it. If yes, the adapter is disabled. To enable, "Right
click" on it, select "Properties" and
under "General" tab, click on the "Enable
Device" button
- If you’re using Windows
95/98/2000 and RAS PPPoE for connection, then verify that
PPPoE Protocol is installed by checking Network Properties
- If you're using Windows
XP's PPPoE connector, then try creating a new connection
- If you're unable to connect
even after the steps above, then immediately contact Customer
Support for further help
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| Network
Card changed: I
just changed the Network Card of my computer. Immediately
after that, I cannot connect my Wi-ZOOOM connection and I
continuously get "Username/Password invalid" message.
Please help. |
Please
note that your account credentials and MAC Address (MAC Address
is a unique identifier assigned to individual Network Card
that is burnt in its Read Only Memory during manufacturing
process) are both verified and need to be correct for every
successful Wi-ZOOOM connection.
For
this purpose, we register your Network Card's MAC address
at the time of service installation and as such, connection
through other Network Card is restricted. Since you have now
changed your Network Card, you cannot connect unless its MAC
address is registered on our records. Please contact Customer
Support for further assistance. |
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| E-mail
Sending: I
am trying to send some e-mails through my WorldLink Connection
but after sending around some of them, I get an error saying:
""You have exceeded the number of rcpt counts".
Please help. |
| This
is due to a new Anti-Spam policy that WorldLink has recently
adopted. As we informed you through our last edition, we have
implemented a new Anti-spam feature using "Time based
Rate Limiting".
This
new technology keeps track of emails being sent from a particular
Internet host and when a high volume of mails (predefined
on the basis of network classification) are detected from
the same host during a predefined time period, it is denied...........more |
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| Wi-ZOOOM/Cable
Volume: How do I economically
use my Wi-ZOOOM/Cable Volume account? |
| For
the economic use of your subscription, we have compiled few
tips in a Q&A format. We request you to take out some
time and read them before you start using the service.
When
does the accounting of Volume start and end?
The accounting
starts once the data transfer starts between your computer
and any other computer via WorldLink's System. This applies
to both data transferred to your computer and data sent by
your computer. As soon as you disconnect, the accounting ends.
Note: Due to the overhead
in reliably sending information across the internet, the amount
of data transferred may be larger than usually anticipated
or as reported/claimed by third party sources. Please note
that WorldLink assumes no responsibility for the accuracy
of any file size reported by any third party and accepts no
responsibility for the overhead in sending information across
the internet.
What
kind of ‘Traffic’ over the internet consumes volume?
‘Traffic’
is the data transferred both to and from your computer. Some
of the applications/usage that generate traffic and consume
your subscribed volume are listed below.
| Traffic |
Generated
while... |
| The Web (HTTP/HTTPS) |
...viewing web pages,
downloading materials |
| E-Mail (SMTP/POP/IMAP) |
...sending/receiving
e-mail messages |
| Instant Messaging |
...using MSN Messenger,
Yahoo Messenger, Skype etc |
| Peer2Peer |
...sharing files
using programs like Kazaa, Morpheus, iTunes, WinMX
and the like |
| File Transfer (FTP) |
...downloading,
uploading or viewing files through FTP connection |
| Antivirus &
Windows Update |
...updating Virus
definitions and performing Windows Update |
| Streaming Audio/Video |
...viewing/listening
online streaming using Real, Quick Time, Windows
Media, RTSP etc |
| Gaming |
...playing online
games or gambling |
|
What other elements
should be taken care of?
The other elements such
as Virus, Spyware and associated risk factors cause the unauthorized
use of your connection, eat up your subscription as well as
slow down the overall performance by running in the background.
To learn more
about what these Malwares can do and to avoid them from getting
into your computer system, please refer to the following online
Support pages:
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| Connection
Problem: When I dial, the
connection ends up every time with error messages like "The
remote computer is not responding" or "The connection
attempt failed ..................." etc. Please help
me.
Did you recently upgrade your computer to Microsoft Windows
XP from Microsoft Windows 98, from Microsoft Windows 98 Second
Edition, or from Microsoft Windows Millennium Edition (Me)?
Error 721 or other similar errors as mentioned below have
been known to appear in this case if the modem driver is not
compatible with Windows XP |
- Error 721: The remote
computer is not responding.
- Error 678: The remote
computer failed to respond.
- Error 777: The connection
attempt failed because the modem or other connecting device
on the remote computer is out of order.
If this is the case with you too, then
you need to install the latest Windows XP-compatible driver
for your modem.
Please consult your hardware technician or the vendor to obtain
or install the proper modem driver. Please contact WorldLink
Support for further assistance. |
|
| Error
720: When
I dial, it reaches upto Username/Password verification stage
and after it says "Registering your computer in the network",
it disconnects with Error 720 and message. I have a Windows
XP computer. |
We
received numbers of calls from our users last month reagrding
the same problem who used Windows XP. Upon investigation,
we found that this problem is solved after re-installing WIndows
XP Service Pack 2. For this, you require Windows XP on a seperate
disk. Usually, Service Pack 2 comes embedded with Windows
Installation Disk. However, we suggest you to backup your
important data incase anything goes wrong.
If
you are not sure or confident enough to do this by yourself,
then we suggest you not to try and instead contact our Support
Section for necessary guidance. |
|
| Modem
Commands: I want to personalize
my modem's settings. Please provide me a list of general modem
commands. |
Your
modem manual should contain a list of all of the commands
that your modem understands. These commands are also
called 'Initialization Strings'. More than one command can
be combined to form a modem string (e.g. AT&F1M0X3).
Some general modem commands are:
- AT&F
- Resets the modem to the default factory settings.
- AT&F1
- Resets the modem to the secondary default factory settings.
- L0
- Sets the modem speaker to the lowest volume.
- L1
- Sets the modem speaker to a low volume.
- L2
- Sets the modem speaker to a high volume.
- L3
- Sets the modem speaker to the highest volume.
- M0
- Turns the modem speaker off completely.
- M1
- Turns the modem speaker on.
- S11=x
- Sets the dialing speed of the modem where, "x"
= 50 to 255 (lower is faster).
- W2
- Allows Windows to report your true connection speed.
- X2
- The modem will check for a dial tone before it starts
dialing.
- X3
- The modem will not check for a dial tone before it starts
dialing.
Generally
speaking, the modem should respond to the command you've typed
in on the next time you dial in using your WorldLink
connection. With some modems you'll need to restart your computer
for the change to take affect.
If
a modem does not support a given command it will report an
error. In Windows, this will result in an error: 630
- "The modem is not responding." If this occurs
remove the command, restart the computer and power cycle
the modem if it is an external modem.
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|
| Sending
mail: Why cannot
I send mails using SMTP server of some foreign host? |
WorldLink
has recently implemented the policy of not allowing its users
to use the Outgoing Mail Servers besides that of WorldLink
itself to reduce the possibility of spam or other kinds of
abuse using its connection or source IP.
As
such, connection attemtps to foreign servers on port 25 for
sending mails would be blocked. In your Email Software,
please configure smtp.wlink.com.np as the Outgoing Mail Server
address and try sending mails again. We sincerely apologize
for the inconvenience caused and hope you
understand that we were compelled to take this step
for a noble cause.
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|
Email download time:
When I try to get my mail, it takes a long time before it
starts downloading it, why is that? |
|
The most common reason is that your email program is
set to "leave messages on the server" even after download.
The reason it takes so long is that every time you go to get
email, it reads all your email including all the old emails
you have left on the server. Once it reads it all, it will
then download the new ones to your machine. The best way to
speed it up is to set your email program to delete old email
on the server. It is best to not let it build up. Depending
on the amount of email you get, it is best not to leave it
on the server for more than a week. If you receive a lot of
email, a day or two should be the maximum. |
|
|
Email attachments: What are they for and how do I use them effectively? |
|
Usually people use the "attach" feature to include
pictures, documents and software along with their email messages.
This can be especially convenient if it's done right. Here
are some guidelines that will make it work for you. |
|
|
Pictures missing: I just
installed Windows XP Service Pack 2 and now I don't see any
pictures in your newsletter—only a red X. Is there a way to
fix this? |
|
This security feature only affects Outlook Express users. All you
need to do is click the bar under the subject line in the
preview pane that says, "Some pictures have been blocked...Click
here to download pictures." The pictures appear.
Now, this can be a nice feature--especially if you get unwanted
mail with nasty pictures in it, but what if you want it turned
off? Easy. Just go to Tools/Options and click the "Security"
tab. Under "Download Images", uncheck the box marked "Block
images and other external content..." |
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|
Error while sending
mail: When I try to send mail from my Email Software, I
get an error message that includes '550 202.79.xx.xx:
open proxy -- 1100078572' and the mail doesn't pass.
Why? |
|
WorldLink has recently subscibed to NJABL (http://www.njabl.org/), an
anti-spam service which maintains a list of known and potential
spam sources for the purpose of being able to tag or refuse
email and prevent spam.
In the past (prior to subscription to NJABL), some IP addresses
of WorldLink which were abused, were blacklisted by NJABL.
As such, users connected to those IPs and trying to send mails
are prompted with the mentioned error message by our SMTP
server.
The straight-off solution for this would be to disconnect
the present connection and reconnect again. By doing this,
you would be assigned a new IP address by our server and mails
passes through. In addition to this, you need to report the
incident to our Support Department so that we can process
to free the IP from NJABL's blacklist. |
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Using Windows Update:
How do I use the Windows Update to keep
my computer secure and patched? |
|
To access Windows Update, you will need to be running
Internet Explorer 5 or later. If you are running Windows ME,
2000 or XP, you will already have Internet Explorer 5 or 6.
If you are running Windows 95 or 98, you may be running an
earlier version of Internet Explorer. Please check and install
the appropriate version of Internet Explorer first to continue.........more |
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|
No
dial tone: Why do I get this error message? “There is no dial
tone. Make sure your modem is connected to the phone line
properly”. |
This message indicates that the modem is functioning,
but it cannot detect a dial tone on the phone line. Normally,
this means that there is a problem with the connection between
the phone line itself and the modem - it is the equivalent
of lifting the handset on a standard phone and hearing nothing.
The first thing to check are the connections - that
the jack connector on the modem is in the correct connection
port (some modems have an additional connector usually labeled
“Phone” which are for handsets) and that the line is firmly
plugged into the correct phone outlet on the wall or skirting
board.
If the above is not the case, then it is time to check the
phone line itself. Unplug the phone line from the modem and
plug in a standard handset. Lift the receiver. If there is
a dial tone, then reconnect to the modem and try again. If
there is no dial tone on the handset, then the problem is
with the telephone line. |
|
|
Modem query: Why
do I never get connected at the actual speed of my modem?
I have a 56K modem. |
|
The biggest factor in determining connection speed
are telephone lines. Age of the telephone lines in your area,
"line noise", and weather conditions can all effect your line
quality. Noise you may or may not hear on your phone line
will reduce your connection speed abilities. Also, there may
be telephone network limitations that prevent you from connecting
at the full 56k, such as the age of the telephone exchange
you are on, the distance you are from the exchange, and the
nature of the equipment in the exchange.
Office PBX systems also restrict high speed connections. If
you have to dial 9 or 0 to get an outside line, your office
uses a digital PBX telephone system, which means you also
won't be able to achieve 56k rates.
To make sure you connect at the maximum speed, you can verify
that you have
the latest update on your software programs and modem drivers
(check your hardware and software vendors' web sites).We suggest
external hardware modems for the best dial-up connection. |
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|
Dial-up error:
Computer is not receiving any response from the modem; check
your modem and try again. |
| If you have an external modem (one that is not
inside the case of your computer): Is your modem connected
and turned on? Is the cable seated firmly in both the modem
and the computer? Is the correct serial port and/or modem
selected? Is the modem connected to the correct port on the
computer? The connection between the modem and the computer
may be faulty, or the connection may have been broken. Check
all connections, then check them again. If the serial cable
is old and the connections appear suspect, get another and
try that.
Turn the modem off, wait 10 seconds, then try again - is the result
the same? Some modems will "hang" and fail to respond after
a power spike or brown-out; if you are familiar with the modem
lights, a hung modem will usually appear to have a different
lighting array to one that is functioning normally. Powering
the modem off, waiting a little, then powering it back on
will normally fix such problems.
If you have an internal modem : Internal modems
can get hung too, but there is no way to power them off without
turning the computer off as well. Shut down your operating
system, power down and - again - wait 10 seconds, then turn
it back on.
If you still cannot solve the problem, then it is
time to consult the experts. The problem may be that modem
itself has malfunctioned and needs to be repaired, all the
cables you tried may have been faulty, or the serial port
on your computer is not operational. A hardware technician
should be able to narrow down the exact problem fairly quickly. |
|
|
Disconnections: I can
successfully connect, but the connection drops or I get disconnected
after few minutes. Why? |
| Line dropouts can be an extremely frustrating problem
to resolve, as there are a variety of possible causes, and
some of them are beyond either your or our control. However,
the incidence of line dropouts are mainly due to the poor
quality of phone lines. Please check for any kind of noise
or disturbance in the phone line first. If yes, you can contact
NTC and see if your line can be examined for line quality
problems. Check also for the possibility that NTC may be carrying
out network maintenance on your exchange - this type of work
can be very disruptive to both voice and data communications,
but usually last only for few hours.
Next, try disconnecting any other phone equipment attached
to the phone line.The possibility also exists that your modem
may be faulty. Try once by reducing the modem's connection
speed. |
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|
Browsing problem:I get connected to your server but cannot view the web pages.
|
|
If you are experiencing problems viewing Web pages,
there may be several causes. Some possible causes are listed
below:
1.Do you have proxy settings enabled?
To verify whether you have proxy settings enabled and
to disable them, please follow these steps: |
| |
|
Internet Explorer users |
|
Netscape users |
|
Go to Menu Tools --> Internet
Options,click on "Connections" tab and in "Dial-up
Settings" block, click on "Settings" button
Click to tick off "Use automlatic configuration script". In
the block "Proxy server" click to tick off "Use a proxy server" |
|
Go to Menu Edit --> Preferences
--> Advanced --> Proxies
Click on "Direct connection to the
Internet"
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| |
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2.Does the trouble occur with ALL Web sites you attempt
to view? |
|
If you are experiencing trouble with only one or two
Web sites you are attempting to visit, the problem is most
likely related to technical difficulties on those specific
Web sites. Try connecting later or contact the system administrator
of the Web site you are trying to view.
|
|
|
3.Some secure Web sites
require your browser to support "128-bit high encryption" |
|
You can check if your existing browser supports by
doing the following: |
|
*Open your Internet Browser and click on the Help Menu |
|
*Select About Navigator for Netscape, or About Internet
Explorer for IE. |
|
*Look under Encryption or Cipher strength to find the
details for your browser |
| |
|
If you use Internet Explorer and need to upgrade to
128-bit encryption, click here. |
|
If you use Netscape Navigator and need to upgrade to
128-bit encryption, click here. |
|
|
Email query:
I have
an Internet account with Wlink. How can I use that to download
mails from my overseas account? |
|
To download mails from your overseas account using
Wlink’s connection, configure any Email Client ( e.g.- Outlook
Express, Eudora, The Bat ) to use the POP (incoming mail)
server of that overseas provider, SMTP (outgoing mail) server
of WorldLiink (smtp.wlink.com.np) and your user name/password
for the foreign host. |
|
|
Email problem:
I am not able to receive mails and the
sender gets a mailer-daemon error messages stating "The
user's disk quota exceeded". What could be the causes
for this? |
|
It is requested to the users that they periodically
download all their mails from the server to their Computer.
If the User's Mails occupy more than the predefined quota
value (disk space used) , then the server will no longer accept
the incoming mails as you have no space in your mailbox. The
default quota is 5MB. |
|
|
Wi-ZOOOM: I have
a Windows XP computer. When I try connecting my Wi-ZOOOM,
I get an error message that says "There was a hardware
failure in the modem or other connecting device". Why? |
|
This error message usually comes up when the Adapter is OFF or there
is a power problem and when the Network Cable is not properly
connected.
Please make sure that the above mentioned things are intact and try
connecting again. |
|
|
Wi-ZOOOM: Each
time I try, the authentication fails. Why? |
|
Is your backup dial-up account connected? Check that
first because when the dial-up account is connected, Wi-ZOOOM
doesn't connect. This may also happen due to session hangup,
when you were abruptly or abnormally disconnected from server.
Contact our Wireless Support for further assistance. |
|
| EcoNet: While
trying to connect my EcoNet, I get an error saying "The
computer you dialed in to is not answering. Try again later".
Why? |
|
This error message is displayed often when the power
adapter is not on or the network cable is unplugged. Please
check these things first. If it doesn't help, then please
contact our Wireless Support team. |
|
|
Wi-ZOOOM/EcoNet:
At times, my Wi-ZOOOM/EcoNet connection gets very slow. I
can hardly browse and send/receive mails. Please suggest. |
|
Have you checked your computer(s) for the possiblity
of virus infection? Virus may generate unwanted traffic that
may consume your share of bandwidth for legitimate data traffic.
The possibility also exists that your allocated bandwidth
is fully in use. Are you uploading/downloading files or sending/receiving
bulk-sized mails? Similarly, your number of concurrent users
may also have increased. Please check this too. |
|
| Phone
number changed: I have an Internet Account with you under Standard
Unlimited plan with 2 fixed telephone lines. Now, one of my
phone number has changed. Will that be automatically updated?
|
|
No. Your old number on our server record needs to be
changed to enable access from the new one. For assistance
regarding this matter, please contact our Support Department. |
|
|
Changing
username: I want
to change the username of my Internet Account subscribed some
time back. Please explain the procedures for this service.
|
|
For this, if not urgent, we suggest our users to change their usersnames
at the time of accounts renewal by subscribing under a new
username.
Once registered, WorldLink would charge Rs.1000 if the username needs
to be changed in between or prior to the account expiry. |
|
|
Password: I
want to change the password given to me during account subscription.
How do I do that? |
|
To change your password, please connect first to WorldLink
using the current password. After you're connected, open your
Internet Browser and log-on to our homepage, i.e, http://www.worldlink.com.np/. After
the page opens, click on "Online Services" in the main menu. Now, login with your username and current
password. Then click on "Change Password" in the
link below and follow the simple instructions given on the
page to change your password online! |
|
|
Wi-ZOOOM Volume:
I'm a Wi-ZOOOM Volume user of Wlink. I want to know how much
volume I've used and change the bandwidth as well. Should
I contact you for the same? |
|
No, you do not need to contact us to check/update volume. This service
is available online on our homepage. When connected to the
internet, visit our homepage at http://www.worldlink.com.np/ and
click on "Online Services" in the
main menu. Now, login with your username and current password
and then click on "View/Update Wi-ZOOOM Volume". Now, follow the instruction given in the web page
to get started. |
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Expired account: I could
not connect through my account. I contacted Wlink Support
and I was told that my account has expired. Why wasn't I informed
prior to my account's expiry? |
| We request our users to periodically check their "Account
Status" and "Internet Usage Report" from our homepage (http://www.worldlink.com.np/occ/)to
stay informed of the account status, validity or the remaining
minutes/hours. Additionally, our server also sends reminders
of the same on your WorldLink email address prior to the expiry.
We request users to check the mails sent from us as well to
prevent such incidents from happening. |
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Checking
mail from abroad: How do I check my mails while I'm abroad? |
|
You can use our online Webmail Service to check your mails while
you're outside the country or not with your regular computer.
WorldLink Webmail lets you check your email account from any
computer with a web browser and an internet connection. You
can read and reply to messages, forward, delete mails and
download attachments.
Your regular email software will still be able to retrieve any messages
you viewed in WebMail, unless you specifically delete them
while in WebMail. Click here to login now! |
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Bigger Mailbox:I
want a bigger mailbox for my Wlink account. How can I get
one? |
| WorldLink offers the mailbox size increment facility
upon the receipt of prepaid charge of Rs.500 for 5 MB for
a year. Please note that the size limit for every account
is 20 MB and WorldLink would not provide maibox size bigger
than that under any condition. Please contact our Account
Section for further details. |
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Shifting Wireless
Plan: I am one of your Wi-ZOOOM user. I want to switch to another
package on offer. How do I do that? |
|
You need to contact Customer Service at WorldLink to
shift your wireless plan. Please note that you need to pay
Rs.2000 in advance as reconfiguration charge to shift to other
Internet Packages. |
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| ©
2006 WorldLink Communications Pvt. Ltd |
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