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We are proud to introduce Wi-ZOOOM Lite, a new series of Wireless Internet Service targeted especially for those users who are located away from the main city area with no proper telephone line or other options for connectivity available.

This service is currently available in the 5 packages. Which one is right for you?

  Maintained By

Illegitimate Failure Notices: Everday, I receive many Failure Notices about e-mails I have never sent. This is really hampering my work. Please help.

You could possibly term these kinds of e-mails you receive as another of the junk or virus generated e-mails. Even though you haven't sent the (original) mail or whatsoever, illegitimate failure notices often find their ways to the user's mailbox.

Cable/Wi-ZOOOM Connection: I'm frequently getting "Error 691: Invalid Username or Password" while trying to connect. Please help me!

• Most probably, you have entered either incorrect password or username in the connection dialog box. Username/Password is issued all in the lower case and without any space between the characters. While password can be later changed by users, username always stays the same
• Also, lLook for the possibility that there might be space before/after or in/between words and characters and the case (capital/lower) might be incorrect.
• Did you recently change your Network Card? If yes, did you inform Customer Service about this and had the MAC address of your new hardware recorded?
  Are you dialing from a new computer or the one other than your regular computer?
  Please note that your Cable Connection works only if the request originates from the MAC Address that is pre-recorded in our database. Changing computer or hardware causes to send connection request with MAC address that our server does not recognize, thus resulting connection failure. Immediately contact Customer Service for assistance.
• Is your back-up Dial-up account currently connected? Please note that only one account, either Cable or back-up Dial-up can connect at the same time.


If none of the above is the case with you, then most probably there is some Accounting issue that is restricting your access. Please contact Customer Service to verify this.

Cable connection: While connecting my Cable Internet, I get “Cable Unplugged” error. What should I do?

 Please try the following solution to correct this problem:

• Do you see the light on your Network Card blinking (see pic. below)? If not, the cable is not firmly connected to the Network Card. Often, the cable’s lock (RJ-45 lock) is broken resulting loose connection.
• Please verify if the Cable is intact all over its length in your premises. Sometimes the Cable is found broken or cut due to various reasons resulting this error
• If the problem continues, please contact Customer Service.

Cable connection: I have a Cable Internet connection with WorldLink. I often get "Error 678: The remote computer is not responding" message while connecting to the service. Please let me know why this error occurs and how to resolve it.

This is a generic error message that Windows displays whenever the connection procedure can not get to or past the authentication step. Windows displays this error when it cannot determine the exact cause of the failure. Therefore, to resolve this issue you need to eliminate all possible causes one-by one until the connection succeeds.

• Please confirm that all cables required for the connection are properly connected. Often, connection between your Network Card and Network cable is found to be loose or broken, thus resulting this error
• If you're usig Windows XP/2000, then from Control Panel-->Network Connections, verify that "Local Area Connection" is not disabled. When disabled, the connection icon is greyed out and the status reads "Disabled". Right click on it and select "Enable"
• Verify that the Ethernet Adapter is not disabled. Follow the steps below:
  • Windows XP/2000: Go to Control Panel-->System-->Hardware-->Device Manager. Scroll down to "Network Adapters" and expand it. From among the adapters displayed, verify if the one connected to Cable Net has a cross sign next to it. If yes, the adapter is disabled. "Right click" on it and select "Enable"
  • Windows 98/ME: Go to Control Panel-->System-->Device Manager. Scroll down to "Network Adapters" and expand it. From among the adapters displayed, verify if the one connected to Cable Net has a cross sign next to it. If yes, the adapter is disabled. To enable, "Right click" on it, select "Properties" and under "General" tab, click on the "Enable Device" button
• If you’re using Windows 95/98/2000 and RAS PPPoE for connection, then verify that PPPoE Protocol is installed by checking Network Properties
• If you're using Windows XP's PPPoE connector, then try creating a new connection
• If you're unable to connect even after the steps above, then immediately contact Customer Support for further help

Network Card changed: I just changed the Network Card of my computer. Immediately after that, I cannot connect my Wi-ZOOOM connection and I continuously get "Username/Password invalid" message. Please help.

Please note that your account credentials and MAC Address (MAC Address is a unique identifier assigned to individual Network Card that is burnt in its Read Only Memory during manufacturing process) are both verified and need to be correct for every successful Wi-ZOOOM connection.

For this purpose, we register your Network Card's MAC address at the time of service installation and as such, connection through other Network Card is restricted. Since you have now changed your Network Card, you cannot connect unless its MAC address is registered on our records. Please contact Customer Support for further assistance.

E-mail Sending: I am trying to send some e-mails through my WorldLink Connection but after sending around some of them, I get an error saying: ""You have exceeded the number of rcpt counts". Please help.

This is due to a new Anti-Spam policy that WorldLink has recently adopted. As we informed you through our last edition, we have implemented a new Anti-spam feature using "Time based Rate Limiting".

This new technology keeps track of emails being sent from a particular Internet host and when a high volume of mails (predefined on the basis of network classification) are detected from the same host during a predefined time period, it is denied...........more

For the economic use of your subscription, we have compiled few tips in a Q&A format. We request you to take out some time and read them before you start using the service.

When does the accounting of Volume start and end?

The accounting starts once the data transfer starts between your computer and any other computer via WorldLink's System. This applies to both data transferred to your computer and data sent by your computer. As soon as you disconnect, the accounting ends.

Note: Due to the overhead in reliably sending information across the internet, the amount of data transferred may be larger than usually anticipated or as reported/claimed by third party sources. Please note that WorldLink assumes no responsibility for the accuracy of any file size reported by any third party and accepts no responsibility for the overhead in sending information across the internet.


What kind of ‘Traffic’ over the internet consumes volume?

‘Traffic’ is the data transferred both to and from your computer. Some of the applications/usage that generate traffic and consume your subscribed volume are listed below.

Traffic Generated while... The Web (HTTP/HTTPS) ...viewing web pages, downloading materials E-Mail (SMTP/POP/IMAP) ...sending/receiving e-mail messages Instant Messaging ...using MSN Messenger, Yahoo Messenger, Skype etc Peer2Peer ...sharing files using programs like Kazaa, Morpheus, iTunes, WinMX and the like File Transfer (FTP) ...downloading, uploading or viewing files through FTP connection Antivirus & Windows Update ...updating Virus definitions and performing Windows Update Streaming Audio/Video ...viewing/listening online streaming using Real, Quick Time, Windows Media, RTSP etc Gaming ...playing online games or gambling

What other elements should be taken care of?

The other elements such as Virus, Spyware and associated risk factors cause the unauthorized use of your connection, eat up your subscription as well as slow down the overall performance by running in the background.

To learn more about what these Malwares can do and to avoid them from getting into your computer system, please refer to the following online Support pages:

• Computer Viruses, Worms, Trojan Horses - avoid, minimize or recover
  http://www.worldlink.com.np/support/security/virusinfo/index.php
  
  
• Security risks and countermeasures associated with Internet connectivity
  http://www.worldlink.com.np/support/security/computer_security_issues/index.php

Connection Problem: When I dial, the connection ends up every time with error messages like "The remote computer is not responding" or "The connection attempt failed ..................." etc. Please help me.
Did you recently upgrade your computer to Microsoft Windows XP from Microsoft Windows 98, from Microsoft Windows 98 Second Edition, or from Microsoft Windows Millennium Edition (Me)? Error 721 or other similar errors as mentioned below have been known to appear in this case if the modem driver is not compatible with Windows XP

• Error 721: The remote computer is not responding.
• Error 678: The remote computer failed to respond.
• Error 777: The connection attempt failed because the modem or other connecting device on the remote computer is out of order.

 If this is the case with you too, then you need to install the latest Windows XP-compatible driver for  your modem.
Please consult your hardware technician or the vendor to obtain or install the proper  modem driver. Please contact WorldLink Support for further assistance.

Error 720: When I dial, it reaches upto Username/Password verification stage and after it says "Registering your computer in the network", it disconnects with Error 720 and message. I have a Windows XP computer.

We received numbers of calls from our users last month reagrding the same problem who used Windows XP. Upon investigation, we found that this problem is solved after re-installing WIndows XP Service Pack 2. For this, you require Windows XP on a seperate disk. Usually, Service Pack 2 comes embedded with Windows Installation Disk. However, we suggest you to backup your important data incase anything goes wrong.

If you are not sure or confident enough to do this by yourself, then we suggest you not to try and instead contact our Support Section for necessary guidance.

 Modem Commands: I want to personalize my modem's settings. Please provide me a list of general  modem commands.

 Your modem manual should contain a list of all of the commands that your modem understands.  These commands are also called 'Initialization Strings'. More than one command can be combined  to form a modem string (e.g. AT&F1M0X3). Some general modem commands are:

• AT&F - Resets the modem to the default factory settings.
• AT&F1 - Resets the modem to the secondary default factory settings.
• L0 - Sets the modem speaker to the lowest volume.
• L1 - Sets the modem speaker to a low volume.
• L2 - Sets the modem speaker to a high volume.
• L3 - Sets the modem speaker to the highest volume.
• M0 - Turns the modem speaker off completely.
• M1 - Turns the modem speaker on.
• S11=x - Sets the dialing speed of the modem where, "x" = 50 to 255 (lower is faster).
• W2 - Allows Windows to report your true connection speed.
• X2 - The modem will check for a dial tone before it starts dialing.
• X3 - The modem will not check for a dial tone before it starts dialing.

 Generally speaking, the modem should respond to the command you've typed in on the next time  you dial in using your WorldLink connection. With some modems you'll need to restart your  computer for the change to take affect.

 If a modem does not support a given command it will report an error. In Windows, this will result in  an error: 630 - "The modem is not responding." If this occurs remove the command, restart the  computer and power cycle the modem if it is an external modem.

 WorldLink has recently implemented the policy of not allowing its users to use the Outgoing Mail  Servers besides that of WorldLink itself to reduce the possibility of spam or other kinds of abuse  using its connection or source IP.

 As such, connection attemtps to foreign servers on port 25 for sending mails would be blocked. In  your Email Software, please configure smtp.wlink.com.np as the Outgoing Mail Server address and  try sending mails again. We sincerely apologize for the inconvenience caused and hope you
 understand that we were compelled to take this step for a noble cause.

Email download time: When I try to get my mail, it takes a long time before it starts downloading it, why is that?

The most common reason is that your email program is set to "leave messages on the server" even after download. The reason it takes so long is that every time you go to get email, it reads all your email including all the old emails you have left on the server. Once it reads it all, it will then download the new ones to your machine. The best way to speed it up is to set your email program to delete old email on the server. It is best to not let it build up. Depending on the amount of email you get, it is best not to leave it on the server for more than a week. If you receive a lot of email, a day or two should be the maximum.

Email attachments: What are they for and how do I use them effectively?

Usually people use the "attach" feature to include pictures, documents and software along with their email messages. This can be especially convenient if it's done right. Here are some guidelines that will make it work for you.

Pictures missing: I just installed Windows XP Service Pack 2 and now I don't see any pictures in your newsletter—only a red X. Is there a way to fix this?

This security feature only affects Outlook Express users. All you need to do is click the bar under the subject line in the preview pane that says, "Some pictures have been blocked...Click here to download pictures." The pictures appear.
Now, this can be a nice feature--especially if you get unwanted mail with nasty pictures in it, but what if you want it turned off? Easy. Just go to Tools/Options and click the "Security" tab. Under "Download Images", uncheck the box marked "Block images and other external content..."

Error while sending mail: When I try to send mail from my Email Software, I get an error message that includes '550 202.79.xx.xx: open proxy -- 1100078572' and the mail doesn't pass. Why?

WorldLink has recently subscibed to NJABL (http://www.njabl.org/), an anti-spam service which maintains a list of known and potential spam sources for the purpose of being able to tag or refuse email and prevent spam.
In the past (prior to subscription to NJABL), some IP addresses of WorldLink which were abused, were blacklisted by NJABL. As such, users connected to those IPs and trying to send mails are prompted with the mentioned error message by our SMTP server.
The straight-off solution for this would be to disconnect the present connection and reconnect again. By doing this, you would be assigned a new IP address by our server and mails passes through. In addition to this, you need to report the incident to our Support Department so that we can process to free the IP from NJABL's blacklist.

Using Windows Update: How do I use the Windows Update to keep my computer secure and patched?

To access Windows Update, you will need to be running Internet Explorer 5 or later. If you are running Windows ME, 2000 or XP, you will already have Internet Explorer 5 or 6. If you are running Windows 95 or 98, you may be running an earlier version of Internet Explorer. Please check and install the appropriate version of Internet Explorer first to continue.........more

No dial tone: Why do I get this error message? “There is no dial tone. Make sure your modem is connected to the phone line properly”.

The first thing to check are the connections - that the jack connector on the modem is in the correct connection port (some modems have an additional connector usually labeled “Phone” which are for handsets) and that the line is firmly plugged into the correct phone outlet on the wall or skirting board.
If the above is not the case, then it is time to check the phone line itself. Unplug the phone line from the modem and plug in a standard handset. Lift the receiver. If there is a dial tone, then reconnect to the modem and try again. If there is no dial tone on the handset, then the problem is with the telephone line.

Modem query: Why do I never get connected at the actual speed of my modem? I have a 56K modem.

The biggest factor in determining connection speed are telephone lines. Age of the telephone lines in your area, "line noise", and weather conditions can all effect your line quality. Noise you may or may not hear on your phone line will reduce your connection speed abilities. Also, there may be telephone network limitations that prevent you from connecting at the full 56k, such as the age of the telephone exchange you are on, the distance you are from the exchange, and the nature of the equipment in the exchange.
Office PBX systems also restrict high speed connections. If you have to dial 9 or 0 to get an outside line, your office uses a digital PBX telephone system, which means you also won't be able to achieve 56k rates.
To make sure you connect at the maximum speed, you can verify that you have
the latest update on your software programs and modem drivers (check your hardware and software vendors' web sites).We suggest external hardware modems for the best dial-up connection.

Dial-up error: Computer is not receiving any response from the modem; check your modem and try again.

If you have an external modem (one that is not inside the case of your computer): Is your modem connected and turned on? Is the cable seated firmly in both the modem and the computer? Is the correct serial port and/or modem selected? Is the modem connected to the correct port on the computer? The connection between the modem and the computer may be faulty, or the connection may have been broken. Check all connections, then check them again. If the serial cable is old and the connections appear suspect, get another and try that.

Turn the modem off, wait 10 seconds, then try again - is the result the same? Some modems will "hang" and fail to respond after a power spike or brown-out; if you are familiar with the modem lights, a hung modem will usually appear to have a different lighting array to one that is functioning normally. Powering the modem off, waiting a little, then powering it back on will normally fix such problems.

If you have an internal modem : Internal modems can get hung too, but there is no way to power them off without turning the computer off as well. Shut down your operating system, power down and - again - wait 10 seconds, then turn it back on.

If you still cannot solve the problem, then it is time to consult the experts. The problem may be that modem itself has malfunctioned and needs to be repaired, all the cables you tried may have been faulty, or the serial port on your computer is not operational. A hardware technician should be able to narrow down the exact problem fairly quickly.

Disconnections: I can successfully connect, but the connection drops or I get disconnected after few minutes. Why?

Line dropouts can be an extremely frustrating problem to resolve, as there are a variety of possible causes, and some of them are beyond either your or our control. However, the incidence of line dropouts are mainly due to the poor quality of phone lines. Please check for any kind of noise or disturbance in the phone line first. If yes, you can contact NTC and see if your line can be examined for line quality problems. Check also for the possibility that NTC may be carrying out network maintenance on your exchange - this type of work can be very disruptive to both voice and data communications, but usually last only for few hours.

Next, try disconnecting any other phone equipment attached to the phone line.The possibility also exists that your modem may be faulty. Try once by reducing the modem's connection speed.

Browsing problem:I get connected to your server but cannot view the web pages.

If you are experiencing problems viewing Web pages, there may be several causes. Some possible causes are listed below:

1.Do you have proxy settings enabled?

To verify whether you have proxy settings enabled and to disable them, please follow these steps:

 Internet Explorer users

 Netscape users

Go to Menu Tools --> Internet Options,click on "Connections" tab and in "Dial-up Settings" block, click on "Settings" button

Go to Menu Edit --> Preferences --> Advanced --> Proxies

Click on "Direct connection to the Internet"

2.Does the trouble occur with ALL Web sites you attempt to view?

If you are experiencing trouble with only one or two Web sites you are attempting to visit, the problem is most likely related to technical difficulties on those specific Web sites. Try connecting later or contact the system administrator of the Web site you are trying to view.   

3.Some secure Web sites require your browser to support "128-bit high encryption"

You can check if your existing browser supports by doing the following:

*Open your Internet Browser and click on the Help Menu

*Select About Navigator for Netscape, or About Internet Explorer for IE.

*Look under Encryption or Cipher strength to find the details for your browser

If you use Internet Explorer and need to upgrade to 128-bit encryption, click here.

If you use Netscape Navigator and need to upgrade to 128-bit encryption, click here.

Email query: I have an Internet account with Wlink. How can I use that to download mails from my overseas account?

To download mails from your overseas account using Wlink’s connection, configure any Email Client ( e.g.- Outlook Express, Eudora, The Bat ) to use the POP (incoming mail) server of that overseas provider, SMTP (outgoing mail) server of WorldLiink (smtp.wlink.com.np) and your user name/password for the foreign host.

Email problem: I am not able to receive mails and the sender gets a mailer-daemon error messages stating "The user's disk quota exceeded". What could be the causes for this?

It is requested to the users that they periodically download all their mails from the server to their Computer. If the User's Mails occupy more than the predefined quota value (disk space used) , then the server will no longer accept the incoming mails as you have no space in your mailbox. The default quota is 5MB.

Wi-ZOOOM: I have a Windows XP computer. When I try connecting my Wi-ZOOOM, I get an error message that says "There was a hardware failure in the modem or other connecting device". Why?

This error message usually comes up when the Adapter is OFF or there is a power problem and when the Network Cable is not properly connected.

Please make sure that the above mentioned things are intact and try connecting again.

Wi-ZOOOM: Each time I try, the authentication fails. Why?

Is your backup dial-up account connected? Check that first because when the dial-up account is connected, Wi-ZOOOM doesn't connect. This may also happen due to session hangup, when you were abruptly or abnormally disconnected from server. Contact our Wireless Support for further assistance.

EcoNet: While trying to connect my EcoNet, I get an error saying "The computer you dialed in to is not answering. Try again later". Why?

This error message is displayed often when the power adapter is not on or the network cable is unplugged. Please check these things first. If it doesn't help, then please contact our Wireless Support team.

Wi-ZOOOM/EcoNet: At times, my Wi-ZOOOM/EcoNet connection gets very slow. I can hardly browse and send/receive mails. Please suggest.

Have you checked your computer(s) for the possiblity of virus infection? Virus may generate unwanted traffic that may consume your share of bandwidth for legitimate data traffic. The possibility also exists that your allocated bandwidth is fully in use. Are you uploading/downloading files or sending/receiving bulk-sized mails? Similarly, your number of concurrent users may also have increased. Please check this too.

Phone number changed: I have an Internet Account with you under Standard Unlimited plan with 2 fixed telephone lines. Now, one of my phone number has changed. Will that be automatically updated?

No. Your old number on our server record needs to be changed to enable access from the new one. For assistance regarding this matter, please contact our Support Department.

Changing username: I want to change the username of my Internet Account subscribed some time back. Please explain the procedures for this service.

For this, if not urgent, we suggest our users to change their usersnames at the time of accounts renewal by subscribing under a new username.

Once registered, WorldLink would charge Rs.1000 if the username needs to be changed in between or prior to the account expiry.

Password: I want to change the password given to me during account subscription. How do I do that?

To change your password, please connect first to WorldLink using the current password. After you're connected, open your Internet Browser and log-on to our homepage, i.e, http://www.worldlink.com.np/. After the page opens, click on "Online Services" in the main menu. Now, login with your username and current password. Then click on "Change Password" in the link below and follow the simple instructions given on the page to change your password online!

Wi-ZOOOM Volume: I'm a Wi-ZOOOM Volume user of Wlink. I want to know how much volume I've used and change the bandwidth as well. Should I contact you for the same?

No, you do not need to contact us to check/update volume. This service is available online on our homepage. When connected to the internet, visit our homepage at http://www.worldlink.com.np/ and click on "Online Services" in the main menu. Now, login with your username and current password and then click on "View/Update Wi-ZOOOM Volume". Now, follow the instruction given in the web page to get started.

Expired account: I could not connect through my account. I contacted Wlink Support and I was told that my account has expired. Why wasn't I informed prior to my account's expiry?

We request our users to periodically check their "Account Status" and "Internet Usage Report" from our homepage (http://www.worldlink.com.np/occ/)to stay informed of the account status, validity or the remaining minutes/hours. Additionally, our server also sends reminders of the same on your WorldLink email address prior to the expiry. We request users to check the mails sent from us as well to prevent such incidents from happening.

Checking mail from abroad: How do I check my mails while I'm abroad?

You can use our online Webmail Service to check your mails while you're outside the country or not with your regular computer. WorldLink Webmail lets you check your email account from any computer with a web browser and an internet connection. You can read and reply to messages, forward, delete mails and download attachments.

Your regular email software will still be able to retrieve any messages you viewed in WebMail, unless you specifically delete them while in WebMail. Click here to login now!

Bigger Mailbox:I want a bigger mailbox for my Wlink account. How can I get one?

WorldLink offers the mailbox size increment facility upon the receipt of prepaid charge of Rs.500 for 5 MB for a year. Please note that the size limit for every account is 20 MB and WorldLink would not provide maibox size bigger than that under any condition. Please contact our Account Section for further details.

Shifting Wireless Plan: I am one of your Wi-ZOOOM user. I want to switch to another package on offer. How do I do that?

You need to contact Customer Service at WorldLink to shift your wireless plan. Please note that you need to pay Rs.2000 in advance as reconfiguration charge to shift to other Internet Packages.

© 2006 WorldLink Communications Pvt. Ltd